Privacy - Extramile Insurance

Privacy statement

How we look after you and your privacy

1. Confidentiality

1.1 All personal information about You will be treated as private and confidential (even when You are no longer a customer), except where the disclosure is made at Your request, with Your consent or where identified under 2 Who is your data shared with numbers 2.1 to 2.4.

1.2 This Website and all information that You submit through this Website is collected, stored, and processed in the United Kingdom. AICUK Ltd restrict access to Your personal information to those employees of AICUK Ltd, and their Suppliers and third party agents who need to use it to provide this Website and the products or services if purchased from the Website. AICUK Ltd their Suppliers and third party agents have implemented physical, administrative, and technical safeguards to protect Your personal information from unauthorized access. However, as effective as these security measures are, no security system is impenetrable. AICUK Ltd cannot guarantee the security of their systems, nor can AICUK Ltd guarantee that information You supply will not be intercepted while being transmitted to AICUK Ltd over the Internet.

1.3 Under the Data Protection Act 1998 You have the right to see personal information about You which AICUK Ltd hold in our records, which You are at liberty to see at any time.

2. Who is your data shared with

2.1 The Financial Conduct Authority: As part of the Financial Conduct Authority’s duties, AICUK Ltd and certain of our Supplier’s and third party agents may be asked to provide them with access to customer records in order that they may carry out a review of AICUK Ltd’s activities.

2.2 Other Insurance Companies: Some or all of the information You supply to AICUK Ltd in connection with Your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes.

2.3 Suppliers and Third Party Agents: AICUK Ltd sometimes contract with other companies and individuals to perform functions or services for AICUK Ltd or on their behalf, such as hosting this Website, sending e-mail messages, and making phone calls. They may have access to personal information, such as addresses, needed to perform their functions, but are contractually restricted from using it for purposes other than providing services for the AICUK Ltd or on their behalf.

2.4 Legal Matters: AICUK Ltd may preserve, and has the right to disclose any information about You or Your use of this Website without Your prior permission if AICUK Ltd has a good faith belief that such action is necessary to:

  1. protect and defend the rights, property, or safety of AICUK Ltd or its affiliates, other users of this Website, or the public;
  2. enforce the terms and conditions that apply to use of this Website;
  3. respond to claims that any content violates the rights of third parties;
  4. respond to claims of suspected or actual illegal activity;
  5. respond to an audit or investigate a complaint or security threat; or
  6. comply with applicable law, regulation, legal process, or governmental requests.

3. Data Collection

The information collected by AICUK Ltd through the Website falls into two categories:

3.1 Information voluntarily supplied by visitors to the Website: In the course of You using this Website, You may choose to provide AICUK Ltd with information to help us serve Your needs. For example, Your e-mail address, dates of travel, Your mailing address so we may send You the material You have requested.

3.2 Information gathered via automated means as You navigate through the Website: AICUK Ltd use various tools to enhance the Website user experience and track users of the Website, including cookies and web beacons. Cookies are small pieces of text that a website places on Your computer to help remember information about Your visit. Web beacons are tiny graphics with a unique identifier that are embedded invisibly on the web pages. Neither cookies nor web beacons can read data off Your computer's hard drive or collect Your personal information. AICUK Ltd use information collected from cookies and web beacons to improve Your experience and the overall quality of services. AICUK Ltd may also use cookies and web beacons to collect information from third parties (such as Google) to help advertise AICUK Ltd products and services, to analyse the effectiveness of marketing or the performance of this Website, and to determine whether You may be interested in other products or services that AICUK Ltd will advertise on the Website. We also use web beacons to help deliver cookies and compile analytics. AICUK Ltd cookies and web beacons may also come from third-party service providers who have permission to place such tools on the Website. You can refuse to accept and delete cookies by adjusting Your browser setting. Please note that refusing or deleting cookies may impact Your browsing experience on the Website, or prevent You from using some of its services, and it may result in the deletion of any preferences You have set. For more information on how to reject or delete cookies, You should consult with Your browser's or device’s help documentation or visit www.aboutcookies.org. AICUK Ltd do not use technology that recognizes do-not-track signals from Your browser. You can also opt out of Internet based advertising by installing a browser plugin from the third party where available. For more information about interest-based advertising, please see: www.networkadvertising.org/managing/opt_out.asp.

4. Accessing and correcting information

Keeping Your information accurate and up-to-date is very important. Inaccurate or incomplete information could impact AICUK Ltds or their Suppliers or third party agents ability to deliver relevant services to You. Please let AICUK LTD know about any changes that may be required to Your personal information using the “contact us” feature of this Website.

5. External links

This Website includes links to other websites that are operated by organizations other than AICUK Ltd. If You access another organization’s website using a link provided, the other organization may collect information from You. AICK Ltd is not responsible for the content or privacy practices of linked websites or their use. Once You have left this Website via such a link (You can tell where You are by checking the URL in the locantion bar on Your browser), You should refer to those websites' privacy policies, terms of use, and practices to determie how they will handle any information they collect from You.

6. Applicability of this privacy statement to international users

This Privacy Statement is provided in accordance with and subject to UK Law. If You access this Site from a location outside of the United Kingdom, You agree that Your use of this Site is subject to the terms of this Privacy Statement and the Terms of Use and You recognize and accept that Your personal information may be transferred to and processed in the United Kingdom and other countries that may not be deemed to provide the same level of data protection as Your home country and that may have been deemed to have inadequate data privacy laws under the laws of Your jurisdiction.

Need help?

For 24/7 Emergency Assistance:
  • Medical Emergency Assistance

  • Political and Natural Disaster Repatriation or Assistance

  • Responsive Disaster Recovery Assistance

In case of emergency call FocusPoint International at:

+1 619 717 8549

Or email FocusPoint International at:

crc@wwfocus.com
For general enquiries:
Contact us
For more information about our Products and Services please refer to our FAQs page. Visit our Key facts page for Summaries and Specimen Policy Wordings.